First published in the Spokesman Review, Sun., March 29, 2020.By Amy Edelen.

Mark Pond received very few questions from visitors about starting a business at the reference desk when he began a career at the Spokane Public Library in 2006.

“I just sat at the downtown library at the reference desk waiting for business questions to come to me. It was complete radio silence,” said Pond, the library’s business reference librarian. “People didn’t know what the library had to offer. I didn’t know how to market what we had to offer, and the tools we had available weren’t necessarily anything close to the toolbox we have now.”

Mark Pond, business reference librarian for the Spokane Public Library, is working out of StartUp Spokane while the downtown library is under construction. (Dan Pelle / The Spokesman-Review)
Mark Pond, business reference librarian for the Spokane Public Library, is working out of StartUp Spokane while the downtown library is under construction. (Dan Pelle / The Spokesman-Review)


Pond jumped into action and led an effort to provide resources to entrepreneurs at the Spokane Public Library. By 2016, the library’s business offerings had expanded to include the Level Up Coworking Space at the downtown branch that provides meeting rooms, Macs with Adobe Creative software and access to a Bloomberg Terminal.

The Spokane Public Library is the second in the nation – the New York Public Library being other – with a Bloomberg Terminal, which provides access to financial news, analytics and charts.

In addition to providing one-on-one business consultations and conducting workshops on various business topics at local organizations, Pond maintains resources at that help people research market information, find potential customers, develop business plans and take online job-training courses.

“One of the primary drivers in opening up the Level Up Coworking Space is the gig economy. It gives them tools and resources to figure out how to do their jobs,” Pond said. “Having those kinds of ongoing education and learning opportunities for the Spokane workforce can be huge in terms of business retention and expansion.”

Becoming a business research librarian

Pond, a Kettle Falls native, graduated with a master’s degree in library and information science from the University of Washington in 2000. He worked as a reference assistant at the University of Washington library while attending college. After graduation, Pond was hired as a reference librarian for the Seattle Public Library, a position he held for more than six years.

Pond said he was drawn to library work because of the opportunity to help people with a range of questions and subjects.

“One of the things that appealed to me about the library world is – if you want – you can get super specialized, but sometimes just sitting at the reference desk taking whatever questions coming your way is really fascinating,” he said.

Pond and wife, Maggie, contemplated a move back to Eastern Washington in 2006 to be closer to family and raise their two children. Within hours of discussing the potential move, Pond saw a job posting for a business research position at the Spokane Public Library.

Although Pond had some experience with business research while working at the Seattle Public Library, he was a little concerned at first that the position would be too specialized and might not be a good fit.

“But I love it,” he said, adding it’s a combination of specializing in business topics while also providing the opportunity to answer many different questions from a variety of entrepreneurs.

“At the same time, there’s some common threads in the business research world – who you are selling to and what’s your business model. So those things, (the library) can really help them,” he said. “I enjoy being able to work with a whole span of different businesses around town. I find that really fascinating.”

Growing resources

It took more than a decade for Pond to develop business resources for the downtown library branch. He said the idea to improve the offerings was planted when he met a man who created a device that assists with safety checks for tractor-trailers.

Pond shared with the man some of the library’s business research tools and directories, and compiled a list of trucking companies on the West Coast within seconds.

“The guy said he paid $1,800 for the exact same list two days ago,” Pond said. “So, I had a couple of interactions like that for the tools we have. They are in need and of value to the business community.”

Technology has changed how people access information at the library. More people are gravitating toward digital access to books and reference materials, Pond said.

“I realized it will be a thing of the future and thought, ‘I have to get outside of the library and meet businesses on their own terms,’ ” he said.

After Startup Spokane – a program of Greater Spokane Incorporated – launched in 2015, more entrepreneurs began seeking Pond’s assistance for market research.

About half the businesses Pond works with are startups, and he recently assisted teams of students with business research for the upcoming Northwest Entrepreneur Competition.

“Even today, people don’t realize how incredible the resources and options he’s created for startups and small businesses,” said Mark Gustafson, director of innovation and strategy at Avista Corp. and managing partner of Mind to Market LLC. “For a startup, there’s no way they would have access to this rich of a system in their company.”

Mind to Market LLC is a program by Avista that connects startups with experienced coaches to prepare them for early-stage investments.

Mind to Market participants find business resources – especially PitchBook – useful at the library, Gustafson said.


The Spokane Public Library, with Pond’s help, became the first library in the country to secure a subscription to PitchBook, a venture capital and private equity database.

“Most mom-and-pop businesses in town aren’t looking for venture capital funding, so it doesn’t address them,” Pond said. “But, for the companies that are looking for venture capital funding, it’s really helpful to have the industry standard tool available to them when they come in and consult with me.”

University of Washington’s CoMotion Labs provided grant funds to cover a one-year subscription for PitchBook, totaling more than $18,500 per year.

Pond said the Spokane market and its location in Eastern Washington and proximity to Gonzaga, Whitworth and Washington State universities appealed to PitchBook.

“The universities don’t have a subscription, but I can present it to MBA classes and when they go back to their hometowns, they are aware of PitchBook,” Pond said.

Greater Spokane Incorporated, the Health Sciences & Services Authority of Spokane County and the Spokane Angel Alliance donated more than $13,000 toward a second-year subscription for PitchBook.

“It seems like the library is really well-positioned to be a crowdsourcing hub for access to more resources, even if they might be kind of industry specific, like PitchBook,” Pond said.

A win for the economy

Although the Spokane Public Library’s downtown branch is closed for renovations, Pond is continuing to accept online and phone consultations.

Pond said during the downtown branch closure, the Bloomberg Terminal will be moved to the Spokane Academic Library at the Riverpoint campus.

Prior to Gov. Jay Inslee’s order to restrict gatherings because of the coronavirus pandemic, Pond was holding several meetings at local organizations such as small-business resource SCORE, a volunteer mentorship program, to help people with writing a business plan and other topics.

Pond aims to continue working to provide resources for Spokane businesses and entrepreneurs.

“We are spending $100,000 per year just for business research tools. There’s zero startups anywhere in the nation that are going to spend $100,000 on market research,” he said. “The library can step in and reduce that scope of risk for our local businesses. It’s a win for them and it’s a win for the Spokane economy.”

Among the databases available through the library are:

  • Washington State Legal Forms, offering state and federal forms.
  • Statista, with market data, market research and market studies.
  • Reference USA, with market research, competitive analysis and sales lead generation.
  • Microsoft Imagine Academy, with online courses for Microsoft technology.
  • Demographics Now, offering demographics, consumer expenditures and interactive maps.

Article first appeared in StrongTowns on March 6 2020. Written by Quint Studer.

I’ve spent the last two years traveling across the country working with small to mid-sized towns on their revitalization efforts. And what I find is they’re getting lots of things right.

Civic-minded entrepreneurs and private citizens have taken the bull by the horns and are working hard to make their communities the best they can be. They’re finding ways to reinvent themselves, attract the right kinds of business, and transform into great places to work, live, and play.

Here are a few strategies community leaders are embracing as they work to create vibrancy:

They’re changing the conversation on who drives revitalization. It’s important to get citizens engaged in change. They (not government) have to lead the way. Leaders are getting people talking about and looking at the community in a new way. How can we develop and sustain communities that serve all of us and satisfy our human desire to be connected, all without putting unfair liabilities on future generations?

Decorah, Iowa. Image credit.

Decorah, Iowa. Image credit.

They’re tying their plans to economic growth. There’s just no other path for long-term job creation and a strong, sustainable tax base. It’s important for a community to know where its revenue comes from and, more importantly, know what isn’t generating revenue. For example, don’t build a beautiful bike path unless you are confident that it’s part of a plan that will ultimately spark economic growth.

They’re getting smart about the psychology of change. It’s only human to resist change, even when we know we need it. Someone is going to object to even the best-laid, most well-thought-out plans. That’s why leaders go into change initiatives expecting barriers and crafting plans to deal with them. The whole community will never get behind anything, so don’t waste energy on trying to convince the unconvinceable.

They’re connecting change initiatives to what citizens care about most. For example, it’s important not just to throw data at people, but rather to find a “burning platform” that speaks to their emotions. People make decisions with their hearts, not minds. You have to connect to something they care about. In Pensacola our burning platform was: What can we do to keep our children and grandchildren from leaving town? Once we framed the issues that way, we were able to get momentum behind the change.

They’re using objective data to drive decisions. Community dashboards keep critical metrics front and center. Just like a company, a community needs objective metrics to know how healthy they are, to identify areas that need improvement, and to gauge progress over time. They need to see all of them together and updated regularly. Think of how the dashboard of a car shows gas, oil, engine performance, temperature, and so forth. It’s a way to constantly be asking, How is our community doing on areas that are important to us? Wages? Crime? Education? High school dropout rate?

They’re rebuilding their downtowns. To attract businesses and talent to a community, it must have a walkable, livable, vibrant downtown with lots of great restaurants, shops, fun activities, and trendy residential areas. Young people, in particular, want to live, work, and play in the same area. When you start by revitalizing your downtown, it gets people activated and sparks growth in the rest of the community.

They’re making education a priority. A strong education system creates a strong talent base and appeals to investors. That’s why leaders are doing everything they can to improve theirs. In 2014 Pensacola had a 66 percent graduation rate and also a 66 percent kindergarten readiness rate. We connected the dots and realized if we focused on early brain development, we could impact graduation rates long-term. So we started a pilot program with local hospitals to work with new mothers. Now we are on track to become America’s first Early Learning City.

They’re getting aggressive about attracting investors. Local, organic investment is great. Leaders do everything they can to find, engage, and attract investors who already live in or have ties to the community. But they also know they need to attract external investors. This is both a science and an art. The “science” part is the dashboard, because it gives investors the metrics they need to know. The “art” part is the compelling story you build around that data: Does your community have a high graduation rate? Are there a lot of Millennials? Is the cost of living affordable? Focus on these selling points.

Denton, Texas. Image credit.

Denton, Texas. Image credit.

They’re managing incentives more thoughtfully. Incentives to attract big businesses tend to be overused. Sometimes they’re a good idea. Sometimes they’re not. It’s crucial for leaders to carefully evaluate these deals before deciding, handle them with transparency and fairness, and insist on clearly defined success metrics. And remember: The best strategy is to create such a dynamic, business-friendly community that incentives won’t be necessary. Businesses will want to come anyway.

They’re partnering with government the right way. More and more, leaders are realizing they shouldn’t depend on local government to drive growth. They likely don’t have the budget, nor are elected officials likely to be around to see long-term development projects through. Private investment must lead the way. Government is a wonderful partner and wants the same outcomes citizens do. Elected officials can focus on keeping the community clean and safe, being consistent and fair with guidelines and zoning rules, and enforcing codes.

They’re going to extraordinary lengths to engage citizens. The more successful leaders are at doing this, the more engaged the community becomes, and the more likely it is to meet its goals. His advice to leaders is to seek citizen feedback on everything. Communicate relentlessly. Connect back to the why behind what you’re doing and how it affects them. Once citizens are galvanized, they will turn out, take action, make their voices heard, and applaud leaders for making the community better.

They’re galvanizing their small business communities in ways that go beyond “business-friendliness.” Community leaders are starting to realize it’s not just about starting businesses, but about keeping them growing. Entrepreneurs rarely start out with a strong grasp of basic business skills. This is why Pensacola holds monthly training and development workshops, small business “roundtables,” and even an annual business conference (EntreCon). Once you galvanize the army of citizens who are business owners, they’ll be your catalysts for change and your sustainers. They’ll keep your growth on track.

They’re leveraging small successes to keep the momentum going. Great leaders never declare victory. The work of creating a vibrant community is never done. Use each success to grow more enthusiasm and grow the project base. Once you start having success, everyone starts feeling good about the community, and it becomes easy to keep the less successful projects from bringing down momentum. Community pride has a huge multiplier effect.

Creating a vibrant community is a journey. It’s not easy. But once you can get some wins under your belt, and get citizens behind you, you’ll start to see what is possible. That’s when the magic happens. When individuals come together with a common goal, it creates a synergy that’s unstoppable. This is how we’ll change America for the better—one community at a time.

Featured image via Unsplash.

About the Author


Quint Studer is author of Building a Vibrant Community: How Citizen-Powered Change Is Reshaping America and Wall Street Journal bestseller The Busy Leader’s Handbook: How to Lead People and Places That ThriveHe is founder of Pensacola’s Studer Community Institute, a nonprofit organization focused on improving the community’s quality of life, and Vibrant Community Partners, which coaches communities in building out a blueprint for achieving growth and excellence. Quint speaks and works with communities across the country, helping them execute on their strategic plans, create a better quality of life, and attract and retain talent and investment. He is a businessman, a visionary, an entrepreneur, and a mentor to many. He currently serves as Entrepreneur-in-Residence at the University of West Florida, Executive-in-Residence at George Washington University, and Lecturer at Cornell University.

For more information, please visit,, and

“The land of opportunity”— that is the promise of the United States. And one of the reasons the country has been able to deliver on that promise is that it has been able to develop the talent it needs to create wealth and to adapt to ever-changing economic realities.

— Martha Laboissiere and Mona Mourshed, McKinsey & Company

In rural regions, where populations are more dispersed and farther from major job centers, a well-trained workforce faces different challenges than those in metro areas, where people are closer to education, training, and employment opportunities.

The need, for both business and society, is clear: we need to better prepare people without college degrees for jobs with promising career paths.

KTEC students during Health Care and Natural Sciences Day at NIC

The Inland Northwest boasts 18 universities and colleges within an 80-mile radius of Spokane, accounting for nearly 90,000 students who study at area colleges and universities.

Building the talent pool for the region requires a dependable source of employees who are well-trained, ready to work and valued for loyalty. The region’s public and private higher education institutions work collaboratively with one another and the business community to ensure a workforce is developed to meet the needs of the Inland Northwest’s residents and industry.

Our region offers a wide variety of daytime and evening classes in the classroom, online course, and via correspondence.

Dream It. Do It. High School students from Idaho and Lewis Counties visiting with area employers

According to a 2019 Federal Reserve System article titled, Strengthening Workforce Development in Rural Areas, declines in prime working-age individuals and closing businesses, highlight the need for strategies that address both labor demand and supply issues.

“For these skills-oriented policies to be effective, community leaders must also implement strategies to retain skilled workers and to address nonskill barriers to work faced by vulnerable populations. Community amenities, quality job policies, transportation systems, affordable housing, health care, child care, and broadband should all be aligned with workforce development efforts.”

— Ashley Bozarth and Whitney M. Strifler, Federal Reserve Bank of Atlanta


There is no one solution to tackle all of the workforce issues that communities face. Take a look at the region’s offerings:



An in-depth study of health needs and opportunities for communities in a nine-county region was recently released by Innovia Foundation. The Needs and Opportunity Assessment report summarizes key health and wellness indicators for the Southeast Washington, Northeast Oregon and North Central Idaho region. This study will provide information for public agencies and nonprofit groups in matching services to the most pressing needs in the region.

The comprehensive assessment was conducted in partnership with the Lewis Clark Valley Healthcare (LCVH) Foundation. Dr. John Rusche, chair of the LCVH Foundation’s Board of Community Advisors noted that, “this assessment will help our not-for-profit partners understand the deeper needs in our area as well as help the Lewis Clark Valley Healthcare Foundation in prioritizing the hundreds of requests for funding. As a great beneficial side effect is the drawing together of communities around those opportunities identified. The needs are many, and with cooperation there is a better chance of success.”

To ensure that the assessment provided a complete picture of needs in the region, the project included 1) a community survey sent to a random sample of over 8,400 households in this area, 2) an online ‘data hub’ permitting users to access and analyze thousands of community indicators, and 3) a series of nine community forums attended by hundreds of participants in the fall of 2019.

Shelly O’Quinn, CEO of Innovia Foundation, stressed the importance of this multi-pronged approach. “The holistic nature of this assessment allowed us to hold meaningful community conversations based on data and topics that were relevant to community members.” O’Quinn said, “The feedback from residents will be invaluable in guiding community funding decisions.”

According to Mason Burley, Director of Research at Innovia Foundation, the assessment covered a wide range of topics, but also found specific gaps related to economic security issues, educational opportunity, access to quality health and dental services and community development. Dozens of community groups assisted in this year-long assessment efforts, and additional funding support for the work was provided by Idaho Community Foundation, Avista Foundation and Premera Social Impact.

Full Report
Report Appendices
Supplement #1 – Whitman County Survey
Supplement #2 – Wallowa County Survey

Assessment tools and survey data will remain available and open to the public on the project data hub:

Review article in The Spokesman-Review about this project.

Date: March 24, 2020
Time: 9:00am-2:15pm (8:30am – Networking Breakfast)
Location: CenterPlace Regional Event Center
2426 North Discovery Place
Spokane Valley, WA. 99216

Click Here for Online Registration »
Meeting Agenda and Mail-In Registration Form Click Here »